Integrica
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Privacy Policy

1. GENERAL PROVISIONS

This Privacy Policy (hereinafter referred to as the "Policy") defines the procedure for the collection, use, storage, and protection of personal data of users (hereinafter referred to as the "User" or "you") of Integrica services (hereinafter referred to as the "Company", "we", "our", or "us").

We respect your privacy and strive to protect your personal data in accordance with applicable legislation, including the General Data Protection Regulation (GDPR) and other regulatory acts governing the processing of personal information.

By using our services, you agree to the terms of this Policy.

2. DEFINITION OF TERMS

The following terms are used in this Policy:

  • 2.1. "Personal Data" – any information that directly or indirectly relates to an identified or identifiable natural person (data subject).
  • 2.2. "Processing of Personal Data" – any action or set of actions performed on personal data, whether or not by automated means, including collection, recording, systematization, storage, modification, use, dissemination, transfer, anonymization, blocking, or deletion of personal data.
  • 2.3. "Confidentiality of Personal Data" – a mandatory requirement for persons who have access to personal data not to disclose it without the consent of the data subject or other legal grounds.
  • 2.4. "Cookies" – small text files stored on the user's device when visiting a website and used to improve the website's functionality, personalize content, collect analytics, and other service purposes.
  • 2.5. "IP Address" – a unique numerical identifier of a device on the Internet, which can be used to determine the user's location, ensure security, maintain statistics, and personalize services.

3. PERSONAL DATA

We may collect and process the following categories of personal data:

3.1. Information you provide directly to us:

  • 3.1.1. First name, last name, patronymic.
  • 3.1.2. Contact details (phone number, email).
  • 3.1.3. Payment information (in case of payments).
  • 3.1.4. Data on website usage and User behavior.
  • 3.1.5. Information provided through feedback forms.

3.2. Information we collect automatically:

  • 3.2.1. Technical data – IP address, browser type, operating system, interface language.
  • 3.2.2. Service usage data – visited pages, actions in CRM, time and frequency of usage.
  • 3.2.3. Cookies – information that helps personalize your experience.

3.3. Information obtained from third parties:

  • 3.3.1. Payment operators processing your payments.
  • 3.3.2. Social networks if you interact with our profiles (e.g., via Facebook, Instagram, TikTok, YouTube).

3.4. Calls to and from Integrica users may be recorded for the processing of your data in accordance with this Policy. By continuing a conversation with an Integrica employee during an incoming or outgoing call, you consent to the processing of your data in accordance with the terms of this Policy.

4. COOKIE POLICY

We use cookies for:

  • 4.1. User authentication.
  • 4.2. Remembering settings.
  • 4.3. Analyzing website traffic.
  • 4.4. Conducting marketing campaigns.

Cookies do not contain any personal information about you and cannot be used to identify an individual user. By using our service, you consent to the use and storage of cookies on your device.

You can disable the storage of cookies in your browser settings by selecting the "Do not accept cookies" option. Please note that most browsers accept cookies automatically by default.

Additionally, you can delete cookies stored on your device at any time. Detailed instructions on how to delete cookies can be found in your browser or device manual.

5. PURPOSE OF COLLECTION AND PROCESSING OF PERSONAL DATA

We process personal data for the following purposes:

  • 5.1. Providing services and support – processing registration, access to CRM, account maintenance, resolving technical issues.
  • 5.2. Personalization of the service – adapting the interface, providing recommendations based on your actions.
  • 5.3. Communication with you – sending updates, important messages, newsletters (you can unsubscribe from newsletters at any time by following the link in the email or contacting support).
  • 5.4. Financial operations – invoicing, processing payments, reporting.
  • 5.5. Product improvement – analyzing user behavior to enhance functionality.
  • 5.6. Protection of rights and security – detecting and preventing fraud, unauthorized access.
  • 5.7. Compliance with legal requirements – retaining financial and other documents in accordance with legal requirements.

6. DATA TRANSFER TO THIRD PARTIES

We do not sell or transfer your data to third parties without your consent, except in the following cases:

  • 6.1. Partners and service providers – hosting providers, analytics services, payment systems.
  • 6.2. Government authorities – in cases provided by law.
  • 6.3. Legal requests – if necessary to comply with the law or protect our rights.

All third parties are required to adhere to security measures and keep your data confidential.

7. LINKS TO OTHER WEBSITES

Our website may contain links to other websites. If you click on a third-party link, you will be redirected to that third-party's website. We strongly recommend that you review the Privacy Policy of each website you visit.

We do not control and are not responsible for the content, privacy policies, or practices of any third-party websites or services.

8. SECURITY OF PERSONAL DATA

We use:

  • 8.1. Data encryption.
  • 8.2. Restricted access to personal information.
  • 8.3. Regular system security checks.

9. DATA RETENTION

We retain your data as long as necessary to fulfill our obligations. If your account is inactive for more than 6 months, we may delete your data, except where retention is required by law.

10. GOOGLE CALENDAR API

We comply with the Google API Services User Data Policy and respect the confidentiality of your data.

10.1. What data we process

We use Google Calendar API for:

  • 10.1.1. Creating calendars.
  • 10.1.2. Adding, updating, and deleting events created by our application.

To ensure functionality, we may store:

  • Event and calendar identifiers.
  • Access keys to Google Calendar API (OAuth tokens).

We do not collect, store, or use data unrelated to the functionality of our application.

10.2. How we use data

Data obtained through Google Calendar API is used exclusively for:

  • 10.2.1. Creating and managing events in the user's calendar.
  • 10.2.2. Providing functionality related to planning in our CRM system.

We do not transfer data to third parties or use it for advertising purposes.

10.3. Data retention and deletion

We only store data necessary for the application's functionality, such as event and calendar identifiers and access keys. Users can at any time:

  • 10.3.1. Revoke access to their data through Google account settings.
  • 10.3.2. Delete events created by us through Google Calendar.
  • 10.3.3. Contact us to delete stored identifiers or tokens.

10.4. Compliance with Google requirements

We comply with all Google API Services User Data Policy requirements, including restrictions on data usage and ensuring its confidentiality.

11. USER RIGHTS

You have the right to:

  • 11.1. Access your data.
  • 11.2. Correct inaccuracies.
  • 11.3. Request data deletion.
  • 11.4. Restrict processing.
  • 11.5. Receive your data in a convenient format.

To exercise these rights, contact us using the details provided in section 15.

12. CHILDREN'S POLICY

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from individuals under 18 years of age.

If you are a parent or guardian and you know that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without parental consent verification, we will take steps to delete this information from our servers.

13. INTERNATIONAL DATA TRANSFER

If you are located outside of Ukraine, by using our services, you consent to the transfer of your data to Ukraine and other countries where our partners operate.

14. CHANGES TO THE PRIVACY POLICY

We may periodically update this Policy. When changes are made to the current version, the date of the last update is indicated. The new version of the policy takes effect upon its publication. Updates will be posted on this page. If the changes are significant, we will notify you separately.

15. CONTACTS

If you have any questions regarding the processing of personal data, please contact us:

Email: [email protected]

Last updated: 2024-02-24